BusinessClassExpert — TERMS & CONDITIONS
Effective date: September 14, 2025
Website: BusinessClassExpert.com (and any subdomains or related sites, collectively “Site”)
By accessing or using the Site, booking services through BusinessClassExpert, or otherwise using any of our products, you agree to these Terms & Conditions (the “Terms”).
If you do not agree, do not use our Site or Services.
For convenience:
- “BusinessClassExpert”, “we”, “us”, “our” = BusinessClassExpert and its affiliates.
- “User”, “you”, “your” = anyone who accesses the Site or uses Services.
- “Service Element” = an individual travel product (flight, hotel, car, activity).
- “Travel Supplier” = third‑party provider (airline, hotel, car rental, activity operator).
- “Booking” = the reservation request you make through BusinessClassExpert.
- “Ticket Protection” = the optional BusinessClassExpert Ticket Protection described below.
These Terms form a legally binding agreement between you and BusinessClassExpert concerning your use of the Site and Services. By using our Site or booking through BusinessClassExpert you confirm you have read, understood, and agree to these Terms (including all policies incorporated by reference such as the Privacy Policy). If you do not agree, do not use our Site or Services.
These Terms apply to all users (site visitors, those who submit offline requests, online bookers, and subscribers). If you make a reservation for someone else, you represent and warrant you are authorized to do so and you have informed that traveler of these Terms.
a. Intermediary only. BusinessClassExpert provides a platform and arranges bookings with Travel Suppliers. We generally act as an intermediary/agent and are not the principal provider of the travel services. Travel Suppliers provide and perform the actual travel services.
b. Supplier terms prevail. Your contract for travel is primarily with the Travel Supplier whose confirmation you receive (airline ticket, hotel voucher). Those supplier terms (including contracts of carriage) govern many rights and obligations.
c. No control. We do not operate flights, hotels or cars and cannot guarantee the performance of third parties.
By using the Site you represent and warrant that:
- You are at least 18 (or the age of majority where you live) and have capacity to enter a contract.
- Information you provide is true, accurate, current and complete.
- You will comply with all applicable laws and these Terms.
- You will not use automated bots or scripts to access the Site.
a. You may be required to register for an account. Keep passwords secure and notify us of any unauthorized use.
b. You are responsible for all activity under your account.
c. We may refuse or reclaim usernames that are abusive or infringing.
d. Do not share payment credentials.
a. How bookings work. Displayed listings are invitations to make an offer. You make an offer by submitting payment (“Book”). We send an acknowledgement email upon receipt — this is not a contract.
b. Acceptance: A contract is formed only if/when full payment is received and the Travel Supplier issues/accepts the ticket or reservation. If we cannot confirm, we will notify you and refund any amounts paid.
c. Electronic documents: Tickets, itineraries and receipts are issued electronically to the email you provide; ensure it is correct.
a. All prices: Prices displayed are in USD unless otherwise indicated and include taxes, fees and surcharges where noted. Some local or supplier fees may be collected separately.
b. Per person & variables: Prices are per person and vary by cabin class, route, departure city, dates and supplier terms.
c. Seat availability: Prices rely on supplier inventory; seats are limited.
d. Price errors: We reserve the right to correct errors. If a confirmed booking was based on an obvious pricing mistake, we may cancel or offer to rebook at the correct price; in such case you may cancel and receive a refund for the paid amount.
e. Currency & conversions: Cardholder’s bank may apply conversion/foreign transaction fees.
a. Payment methods: We accept major credit/debit cards. All charges are in the currency shown at booking.
b. Authorization: By submitting payment you authorize us to charge your card for the full amount including taxes, fees and supplier charges.
c. Fraud checks: We may verify billing info, decline suspicious transactions, and require additional documentation. We are not liable for declined transactions.
d. Refunds: Refunds are processed to the original payment method less any supplier penalties and applicable service fees.
a. Electronic tickets/reservations are delivered to the email you provide.
b. Tickets are non-transferable unless the supplier specifically allows transfers. Names must exactly match travel ID; incorrect names may be refused by carriers.
c. If you do not receive documents, contact us promptly.
a. Supplier rules control: Most fares (especially discounted fares) are non-refundable and non-exchangeable. Refunds and exchanges are subject to the fare rules of the Travel Supplier and any fees we may apply.
b. Our processing fee: Where refunds/exchanges are allowed by the supplier, BusinessClassExpert may charge a processing fee (non-refundable). This fee will be disclosed at time of request.
c. Timing: Requests must generally be made at least 72 hours before scheduled departure unless supplier rules say otherwise. No-shows are typically not refundable.
d. Price differences: For exchanges, any fare difference is payable by you.
e. Error corrections: We may cancel bookings in cases of manifest errors or fraud and will notify you.
a. Not insurance. Ticket Protection is a service product, not insurance. Travel insurance is recommended and available separately.
b. Cancellation/Refunds: If the Travel Supplier’s rules permit a refund or exchange and you cancel at least 72 hours before departure, Ticket Protection may allow a refund or travel credit less supplier penalties subject to these terms. No-shows are excluded.
c. Missed connections: If you miss a connection due to carrier delay/weather, we will assist with an exchange without BusinessClassExpert processing fees where seat inventory and booking class permit. Separate tickets under different PNRs are not covered.
d. Flight delay compensation: Delays >3 hours that are airline responsibility may entitle you to compensation; we will assist in filing claims but cannot guarantee outcomes.
e. Hospitalization & illness: Documentation required (medical certificate). If eligible, refunds or exchanges may be allowed with waived processing fees.
f. Lost or mishandled luggage: Compensation up to $1,000 per undelivered bag (2-bag limit per passenger). Report mishandled luggage within 24 hours; carry-on baggage not covered.
g. Additional notes: Ticket Protection applies per passenger per supplier confirmation number; separate reservations are not covered.
Where suppliers permit travel credits or vouchers, these will carry the supplier’s terms (expiry, blackout dates). BusinessClassExpert may impose processing fees; travel credits are non-transferable unless allowed.
a. Check allowance: Baggage allowances and fees vary by carrier and fare class — verify with your carrier on the itinerary.
b. Special items: Oversized or special equipment (sports gear, pets) may incur additional charges.
c. Excess charges: Paid to the carrier at check-in or per carrier rules.
You are responsible for obtaining and carrying all required travel documents (passport, visas, permits) and for meeting health entry requirements (vaccinations, tests). We are not liable for entry denial or fines due to failure to comply.
Follow carrier check-in and reconfirmation rules. Failure to check in or reconfirm may result in denied boarding and forfeited tickets. No-shows generally forfeit the ticket without refund.
When a supplier issues your ticket or reservation, you enter into a contract with them. That contract (e.g., airline contract of carriage) may limit their liability (for baggage loss, delays, injury) and prescribe strict claim timeframes. You should read the supplier’s contract and baggage/damage rules.
THE SITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, PREMIUMSKIES DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE IS ERROR-FREE, SECURE, OR UNINTERRUPTED.
a. No consequential damages. TO THE FULLEST EXTENT PERMITTED BY LAW, PREMIUMSKIES (AND ITS AFFILIATES, OFFICERS, EMPLOYEES) WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
b. Damage cap. Our maximum aggregate liability for any claim relating to these Terms will not exceed the total amount you paid to BusinessClassExpert for the booking(s) giving rise to the claim during the six (6) months preceding the event. This cap does not apply where not permitted by law.
c. Exceptions. Nothing in these Terms excludes or limits liability for gross negligence, willful misconduct, or death or personal injury caused by our proven negligence where such exclusion is unlawful.
We are not liable for failure or delay due to events beyond our reasonable control (acts of God, natural disasters, strikes, war, terrorism, government orders, pandemics, IT outages, supplier insolvency). We will use reasonable efforts to assist affected customers, but cannot guarantee outcomes.
You agree to indemnify and defend BusinessClassExpert (and its affiliates, officers and agents) from claims, liabilities, losses, damages, or expenses (including reasonable attorneys’ fees) arising from your breach of these Terms, your bookings, your Contributions, fraud or unlawful acts, or your violation of supplier rules.
All content on the Site is owned or licensed by BusinessClassExpert. By submitting user content (reviews, photos), you grant BusinessClassExpert a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify and display such content without compensation.
We may moderate, reject or remove reviews and content at our discretion. Reviews do not necessarily reflect BusinessClassExpert views and we assume no liability for user contributions.
You must not: use the Site to commit fraud, harassment or illegal activity; scrape or use automated tools to extract data; interfere with site security; impersonate others; post unlawful, defamatory, or infringing content; use the Site for commercial resale unless expressly authorized. Violations may result in termination and legal action.
Our Privacy Policy explains how we collect and use personal information. By using the Site you consent to data processing in the U.S. and other countries. We use cookies for functionality and analytics; controls are available via the cookie banner. SMS messages are sent only with your opt-in consent.
By using the Site you consent to receive electronic communications. Notices to BusinessClassExpert may be sent to [email protected]. Electronic records satisfy any legal writing requirement to the extent permitted by law.
If you consent to SMS, you may receive messages (booking updates, offers) up to the frequency disclosed at opt-in. Message/data rates may apply. Reply STOP to opt out; HELP for assistance.
a. Governing law: These Terms and any dispute arising out of or relating to these Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of law principles.
b. Informal dispute resolution: Parties must attempt to resolve disputes informally for 30 days before arbitration or litigation.
c. Arbitration: Except as provided below, disputes will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration will be conducted in Miami‑Dade County, Florida unless agreed otherwise.
d. Court exceptions: Parties may seek injunctive or equitable relief in court to protect intellectual property or prevent imminent irreparable harm.
e. Statute of limitations: Claims must be filed within one (1) year of the event giving rise to the claim, except where longer periods are required by law.
To the fullest extent permitted by law, you and BusinessClassExpert agree to resolve disputes on an individual basis; no class, collective or representative actions are allowed.
We may suspend or terminate your access for breach, suspected fraud, or abusive use. Termination does not affect rights accrued prior to termination. We may also cancel bookings for fraud, errors, or supplier revocation.
We may change these Terms from time to time. Changes are effective when posted with an updated effective date. Continued use after posting constitutes acceptance.
If any provision is unenforceable it will be severed and the remainder will remain in effect. Failure to enforce a provision does not constitute waiver. These Terms, together with our Privacy Policy, form the entire agreement.
We may assign our rights and obligations to a successor. You may not assign these Terms without our written consent.
If you are a California resident you may have additional privacy or consumer rights under state law; see our Privacy Policy. For users outside the U.S., these Terms do not limit consumer protections in your jurisdiction where mandatory.
BusinessClassExpert Customer Support
Email: [email protected]
Phone: +1 888 888 8888
We recommend purchasing comprehensive travel insurance that covers medical emergencies, cancellations and baggage loss. Ticket Protection is not insurance.
Promptly notify BusinessClassExpert and the supplier of issues and file supplier claims within the time limits required by the supplier; failure to do so may forfeit your rights.
If you require accessibility assistance, contact Customer Support at [email protected] or the phone number above.
Captions are for convenience only. No agency or partnership is created by these Terms.
By booking or using the Site you acknowledge you have read and understand these Terms and agree to be bound by them.
All fares displayed on BusinessClassExpert.com are quoted in USD and include applicable taxes, fees, and surcharges. Prices are listed per person and are based on weekday (Monday–Thursday) business or first-class travel originating from the USA. Final costs depend on the selected class of service, departure city, airline, and route. Typically, the lowest transatlantic fares originate from the East Coast, transpacific fares from the West Coast, and fares to Latin America from Florida. Savings of up to 60% are calculated against the full, unrestricted published fares of major airlines and may vary depending on individual fare rules. Additional baggage fees may apply, as determined by the operating airline. All fares are subject to seat availability within the applicable booking inventory. Seats are limited and may not be available on all flights, dates, or routes. Fares and their governing rules are subject to change at any time without prior notice. Certain fares may be non-refundable, non-exchangeable, or non-transferable, and other restrictions may apply. Please review the full fare conditions before booking.
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